Cancellation & Refund Policy

Version 1.1 · Effective September 25, 2026

1. Cancelling

• You can cancel at any time in the app, under Manage Subscription.
• Cancelling stops future charges. You keep Premium until the end of the period you have already paid for, then your account moves to the free Classic tier. Nothing is deleted.
• Cancelling does not refund anything by itself. Refunds are requested separately (section 4).

2. The 7-day money-back guarantee

• If this is your first SCN subscription, you can request a refund within 7 days of that first payment. It does not apply to renewals, extensions to a longer plan, or any later payment.
• You receive what you paid minus the payment provider's fee (section 5).
• A guarantee refund ends Premium immediately. Your subscription is cancelled at the same time and your account moves to Classic.

3. Refunds after 7 days, or for a returning subscriber

• Whole months you have not started yet are refunded. The month in progress counts as used.
• Months you have used are charged at our standard monthly rate. A longer plan costs less per month because you commit to the whole term. If you leave early, that discount no longer applies to the months you used.
• Your refund is what you paid, less those used months, less the payment provider's fee. It gets smaller the longer you stay and can reach zero. On a yearly plan priced at ten months, that happens once the tenth month has started.
• The refund applies to your most recent payment. A refund ends the time it pays back: Premium lasts only as long as the months you've kept, which is usually no longer than the moment the refund goes through, and your plan won't renew. The exact end date is shown before you confirm.

4. How to request a refund

1. In the app, open Manage Subscription and choose Request a refund.
2. You'll see the exact amount before you confirm: what you paid, the provider's fee, and what will be refunded.
3. If the amount is zero, or you think it's wrong, contact us (section 7) and we'll look at it.

5. Payment provider fees

• Payments are processed by Stripe or Razorpay, depending on your country. They charge a processing fee on every payment and do not return it when a payment is refunded. SCN doesn't receive this fee; it is the provider's charge, not ours.
• That fee is not refundable and is deducted from every refund. It depends on how you paid; bank mandates (eMandate) can cost noticeably more than cards or netbanking. The exact fee for your payment is shown before you confirm a refund.
• If you were charged twice, or charged in error, contact us. Mistakes on our side are corrected through support.

6. When the money arrives

• Refunds go back to the original payment method.
• They usually reach your account within 5–7 working days. Your bank may take longer.
• Occasionally the payment provider declines a refund. If that happens, nothing changes on your account, and the app tells you. Contact us and we'll resolve it.

7. Contact

Email support@scnsystem.com with your account email.